美丽华旅业 (Meilihua Travel)
If you need assistance with the Meilihua Travel app or have questions about your bookings, please contact us:
Email Support:
We typically respond within 24 hours during business days.
Browse hotels or tours in the app, select your preferred option, fill in your contact details and travel dates, then tap "Submit Inquiry". Our team will contact you directly to confirm availability and arrange payment.
No. The app is used only for submitting booking inquiries. Payment arrangements are made directly with the hotel or tour operator after they confirm availability.
After submitting an inquiry, you'll receive email notifications when the status changes (pending → contacted → confirmed/cancelled). You can also contact us via email for updates.
Yes. Contact us via email with your booking ID and we'll process the cancellation according to the hotel or tour operator's policy.
If you experience technical issues with the app: